Getting started troubleshooting
This page outlines answers to common questions about user names, passwords and logging in that users frequently ask when they’re new to the Mente health platform.
Why doesn’t the login accept my username?
The username will either be:
- employee reference number
- work email address
- Full name
If you are entering your full name for the username, please ensure you enter your full name in lowercase and with no spaces.
For example, if your name is Issac Hodson, please enter it as one word, such as issachodson, not Issac Hodson.
Forgot the email address you use to sign in?
If you are trying to enter your work email address and this is not working, please check your work inbox for an email from noreply@menteplatform.com or menteportal.com, where you will find your login contact details. If you can not find that email, please get in touch with us directly at support@mente.co.uk stating your company name, full name and email address that you would like us to email you. Please note we do not hold a copy of any personal email address and will need to complete user checks with your HR team to verify your position.
Password
Click on the forgot password on the login page; when prompted, type in the email address for which you need a new password, and click Send.
You will instantly receive an email from the platform host to reset the password. The email address will come from noreply@menteplatform.com. Please check your spam account if the reset password email is not in your inbox.
You can log in with those credentials as soon as you have changed the password.
Please note the forgot password feature will only work if you enter a valid work email address.
If you have not registered your email address, please get in touch with your workplace health administrator.
I can’t sign in for another reason.
If you face further issues logging in, please get in touch with us using the contact form below.